Refund runaround: Which retailers make it easy to return online shopping?

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By Lauren Golman

Which retailers offer free returns? Which will ask you to fork out even more money? And which make it really, really hard?

Let’s start with the fashion stores.┬áThe Iconic, Zara, even Witchery all offer free returns, either in store or online.

Which online retailers give customers the refund runaround? And which make it easy to order online? (A Current Affair)

Myer, Country Road, David Jone, Millers, Portmans, Platypus shoes, Katies and Cotton On all accept free in store returns, but if you can’t get to the shopping centre, well you better get to the post office and you better have a little extra cash to splash.

Myer, Country Road and Millers are all charging me around $9-$10 to send my parcels back.

DJ’s, Portmans and Platypus shoes want me to send my parcels back at my own cost, while Katies and Cotton On aren’t charging me a cent.

Some retailers made customers foot the bill for their returns (A Current Affair)

Last week, Target delivered me the wrong item, the store also forgot to include the Australia Post returns slip, which is now on it’s way. In good news, the variety store is going to cover the cost of the return.

WATCH: The online shopping test – which stores delivered? (Post continues.)

Big W offers free in store returns or I can take my parcel to the post office and pay the postage fee.

International sporting goods store Decathlon has proven popular with Aussie shoppers, mainly because of it’s high quality and affordable prices but returning my parcel was a headache.

Decathlon uses Parcel Point. You simply pick a parcel point location closest to you, drop off your item and then send Decathlon the tracking number. How you get your big parcel to that location, well that’s up to you.

Many of the fashion retailers offered free in-store returns (A Current Affair)

However, IKEA was easier but also pricier, costing you anywhere between $19 and $119 if you want your parcels picked up from a collection point, or pay anywhere from $59 to $119 for a courier.

So how do Harvey Norman and JB HI FI stack up?

Harvey Norman stores are each individually owned and accept returns and refunds at their own discretion.

While, JB HI FI doesn’t offer online returns – you have to head in store.

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